Attempt to stay calm when you are talking to 9-1-1 dispatchers. Take a deep breath. Dispatchers will verify your address and phone number. Listen to and answer each question. Do not hang up after dialing 9-1-1 until the dispatchers tell you to do so (even if you did not mean to dial 9-1-1).
When you report and emergency, the dispatcher will ask you at least five basic questions:
What information do I need to give a good description?:
In many 9-1-1 emergencies, dispatchers will ask you to describe the people and/or vehicles involved in the emergency.
When describing individuals, start at the top of the head and work your way down the individuals body.
Questions dispatchers will ask are:
When describing a vehicle the dispatcher will ask for the following information:
Can I Call 9-1-1 if I use a T.D.D.?:
Yes, your 911 Center is equipped with TDD/TTY equipment. Communications professionals receive extensive training in handling emergency situations utilizing this special equipment.
Can someone call 9-1-1 who does not speak English?:
Yes, your 911 Center subscribes to a telephone translation service providing access to interpreters who speak more than 140 languages and are available 24 hours a day, 7 days a week, for emergency communications services with non-English speaking callers.