Communications & Court House
227 South 6th Street
Council Bluffs, Iowa 51501

Office Hours

24 Hours 7 Days a Week

Phone Numbers

Office: 712.328.5739
Non-Emergency: 712.328.5737
Emergency: 911

Mission Statement

The Pottawattamie County Sheriff’s Office Division of Communications is dedicated to serving as the vital link between the public and public safety organizations through responsiveness, while serving the citizens of Pottawattamie County with the highest level of courtesy, commitment, integrity and professionalism.


The Pottawattamie County 911 Communications Center consists of 30 dedicated personnel, providing a support role for operational public safety agencies within Pottawattamie County, Iowa. The 911 Communications Division plays a critical role in the delivery of all Police, Fire and Medical services within Pottawattamie County, Iowa.

The Pottawattamie County Communications Center is the public safety answering point (PSAP) for all of Pottawattamie County, including the City of Council Bluffs and Carter Lake, Iowa. Also the Communications Center, receives calls and dispatches public safety services for the following cities:

  • Avoca
  • Carson
  • Carter Lake
  • Council Bluffs
  • Crescent
  • Hancock
  • Lewis Township
  • Macedonia
  • McClelland
  • Minden
  • Neola
  • Oakland
  • Shelby
  • Treynor
  • Underwood
  • Walnut

Several times a day when emergencies, as well as non-emergencies arise, the public depends on public safety responders. The citizen(s) in need of help call 911 or other emergency service numbers.

The 911 Communications Center receives these calls and the communications center personnel use the radio communications system and send the proper public safety response.

The Pottawattamie County 911 Communications Center provides 24 hours a day, 7 days a week, combined public safety communications services for:

  • Pottawattamie County Sheriff.s Office
  • 14 Professional Volunteer Fire & Rescue Departments
  • Council Bluffs Fire & Rescue Department
  • Council Bluffs Police Department
  • Carter Lake Police Department
  • Avoca Police Department
  • Numerous City & County Support Services
  • Nearly 88,000 citizens covering over 960 square miles

In the Spotlight

Hope 4 Iowa

The HOPE 4 IOWA Crisis Call Line connects individuals in crisis to a helping hand and the resources to address and improve mental wellness. Available 24/7. For more information visit our website here.








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Pottawattamie County Emergency Notification System

Pottawattamie Alert is the countywide emergency notification system serving all residents within Pottawattamie County and its communities.

Part of the Alert Iowa System, Pottawattamie Alert is a high-speed notification and weather warning service. This no-charge service is available to businesses and residents of Pottawattamie County and its Communities that allows public officials to warn citizens of pending emergencies, critical public information during disasters, recommended protective actions, and provides automated severe weather warnings tailored to your preferences. The system can also be used to provide other important information to communities.