Jobs Communications Operator [Dispatcher]
$20.75 - $27.85/hour
Courthouse: 227 South 6th Street, Council Bluffs
Do YOU have a PASSION for Public Safety? Pottawattamie County Sheriff's Office/Communications Division is looking for respectable applicants for Telecommunication Operator that go above and beyond the call of duty; YOU are the calm voice that ensure the safety of those in need by dispatching calls either emergency and non-emergency.
The position will remain as an open continuous announcement for the purpose of collecting applications to be reviewed as positions become available. There will be various testing dates and you will be kept informed by email.
The wages listed are effective July 1, 2020.
The Sheriff's Office hiring process is outlined below at the end of the posting. Sheriff's Office applicants are also encouraged to read the Pottawattamie County Sheriff's Office minimum qualifications for employment before submitting an application.
Essential FunctionsResponsible for providing the citizens with the highest quality of service by ensuring safe and efficient screening and processing of emergency telephone calls requiring emergency action by public safety agencies.
Dispatches law enforcement, fire and emergency medical services personnel in adherence with established policies and procedures. Tracks and documents current status of personnel and equipment dispatched.
Answers incoming emergency calls for service and obtains required information for a safe, efficient emergency response. Enters all information regarding the incident into the Computer Aided Dispatch System.
Offers basic self-help pre-arrival instructions to callers in compliance with established protocol.
Monitors security cameras and alarms within the courthouse.
Answers incoming non-emergency administrative calls, obtains pertinent information from the caller and responds to requests for information or makes referrals as appropriate.
Operates the NCIC/I.O.W.A. systems terminal; providing support to authorized public safety personnel and agencies, in accordance with local, state and federal regulations.
Maintains forms, logs, dispatch related information, incoming/outgoing teletype messages, reports, to/from records and other files and records according to established procedures.
Essential Knowledge, Experience, and Ability
Knowledge of and/or the ability to learn street locations and common places in Pottawattamie County and surrounding communities and cities. Ability to meet minimum hiring standards as established by the employer. Ability to learn and operate equipment, including but not limited to, input and/or retrieval procedures for the Computer Aided Dispatch system, the NCIC/I.O.W.A. system, the Enhanced 911 system, and the geographical mapping system. Ability to read, write and speak the English language proficiently and communicate clearly and effectively, both orally and in writing. Ability to read maps to determine exact locations for dispatch. Ability to respond rapidly, effectively, and exercise sound judgment in emergency situations and to maintain the emotional composure necessary to organize work and maintain a high level of productivity during periods of stress or high activity. Ability to handle and maintain information of a confidential and sensitive nature. Ability to differentiate between an emergency and non-emergency telephone call and/or call for service. Ability to perform duties with a keen sense of accuracy and attention to detail. Ability to follow oral and written instructions.
Essential Education, Certification, and/or Licenses
Must be 21 years of age and be a graduate of an accredited high school or possess an equivalency certificate (G.E.D.)
Must obtain certifications in CPR, IOWA/NCIC System, Emergency Medical Dispatch within time frame established by employer.
Must obtain the forty (40) hour Basic Telecommunications State Certification through the Iowa Law Enforcement Academy within one (1) year from the date of hire. Requires travel to Des Moines, Iowa.
Applicant must have vision abilities including close vision, the ability to adjust, focus, and the ability to distinguish colors; vision must be correctable to 20/40 in each eye and together.
Applicant must have hearing abilities including no hearing loss in either ear greater than 40 decibels at 500 hertz, 1000 hertz, and 4000 hertz, with or without the use of a hearing aid.
HIRING PROCESS: Selected applicants will be required to pass all phases of the hiring process listed below before final employment. If you are a veteran and qualify for veteran's preference points, you will be required to provide copy of your DD-214. You may attach your DD-214 to your application or provide a copy when you are scheduled to test.
Phase 1 Computer Based Examination [passing applicants will be provided with Sheriff's Application/Background Packet] Phase 2 1st Interview & Completion of Background Packet Phase 3 Observation & 2nd Interview Phase 4 Voice Stress and/or Polygraph examination & Background Assigned to Investigator Phase 5 Medical [hearing & vision] and Drug screen Phase 6 Psychological examination
I was fortunate to become part of the Pottawattamie County family in 2014. I haven't wanted to work any other place since. The personnel I've come to know have truly become like family.
5 Years with Pottawattamie County