View a list of commonly asked questions.
General Questions
I'd like to know more about Pottawattamie County.
Click here for more information about Pottawattamie County.
I need to reschedule my court date.
How can I get a copy of court documents?
How do I file a restraining order?
Forms and more information for restraining or protective orders are available at www.iowacourts.gov.
How do I find out the the Court's Schedule?
Please visit the website found here or contact the Clerk of Court using this information:
227 South 6th Street
P.O. Box 476
Council Bluffs, IA 51502
(712) 328-5604
How do I get a protection order?
How do I get married at the courthouse?
Please call 712-328-5861 to get more information and to make an appointment.
How do I know if I have a judgment against me?
The Clerk of Court cannot perform a judgment search. The Clerk of Court has public terminals available in the Courthouse which provide you the ability to do a search of the records.
How do I legally change my name?
In Iowa, there are procedures established for legally changing a name for an adult or for a child. Forms and more information are available free of charge at https://www.iowacourts.gov/.
You can pay fines, surcharges, and fees 24/7 with a major credit card at Iowa Courts Online. You must know the type of case, the County in which the charge or citation was issued, the case number, or the name of the person charged to use this service.
You may also pay by phone by calling 515-348-4788 from 8:00 am to 4:30 pm, Monday through Friday.
How do I see bid opportunities for the City of Council Bluffs?
You can visit the City of Council Bluffs' Website to see their bid opportunities.
How much do I owe in fines?
I need information on evictions, where do I go?
Please use one of the following resources, depending on your situation:
- If you are being evicted and need legal advice, please visit the Iowa Legal Aid Website to learn how you can get help.
- If you are a landlord and need to file an eviction, that is filed through the Small Claims Court. Please contact the Clerk of Court for details.
- For general information on the types of evictions and the eviction procedure, please visit the Sheriff's Office Website.
If I have traffic fines or court appearances, where do I go?
Please visit the website found here to learn about traffic fines or appearances or contact the Clerk of Court using this information:
227 South 6th Street
P.O. Box 476
Council Bluffs, IA 51502
(712) 328-5604
My loved one is in jail, and I need information.
Assessor
Other Questions
How do I report a demolished dwelling or building on my property?
If you have demolished a dwelling or building on your property, please email assessor@pottco.org, and let us know what has been removed and the date of removal.
Assessments are done as of January 1 of each year. The corresponding year's value is based on what was on the property as of January 1 of that year.
How do I sign up for Homestead Tax Credit, 65+ Homestead Exemption, or Disabled Veteran Homestead?
The Homestead Tax Credit, 65+ Homestead Exemption, and Disabled Veteran Homstead Tax Credit can all be applied for through the Assessor's office. The deadline for these applications is July 1 of each year. Applications can be turned in at our office (2nd floor of the County Courthouse), mailed to our office (PO Box 1076, Council Bluffs, IA 51502), or emailed to assessor@pottco.org.
Disabled Veteran Homestead Tax Credit applications must be accompanied by a Benefits Paid Letter received from the Federal Veteran's Affairs office within a year prior to the application date. To obtain a Benefits Paid Letter, call 800-827-1000.
Disabled Veteran Homestead Tax Credit applications also require the Veteran's DD214 be on file at the Recorder's office.
How do I sign up for the Military Service Property Tax Exemption?
Military Service Property Tax Exemption can all be applied for through the Assessor's office. The deadline for this application is July 1 of each year. Applications can be turned in at our office (2nd floor of the County Courthouse), mailed to our office (PO Box 1076, Council Bluffs, IA 51502), or emailed to assessor@pottco.org.
In addition, applicants are required to have their DD214 on file at the Pottawattamie County Recorder's office. Please contact the Recorder's office for questions on this process at (712) 328-5612.
Attorney
I just wanted him/her out of the house. Why did he/she get arrested?
When a peace officer has probable cause to believe that a Domestic Assault has occurred, they are required by law to arrest the person whom they believe to be the primary physical aggressor. Domestic violence is a crime. The County Attorney's Office recognizes that domestic violence devastates victims, children, and the community at large. Safety and intervention for the victims and children who witness violence are our primary concerns.
No. Victims often feel responsible for involving the police and getting the defendant "in trouble" with the law. It is important for the victim to realize that it was the defendant's actions that caused the charges to be filed. The victim can take some comfort in knowing that it is the State of Iowa — not the victim — pressing charges. It is ultimately the decision of the County Attorney to decide how the criminal charges are pursued. The victim's responsibility is one of a witness to a crime. While it may be difficult, the only requirement made of the victim is to tell the truth and appear in court when summoned.
How can I get the No Contact Order lifted/dropped?
Issues involving No Contact Orders are handled by the Court. In Iowa, judges are required to enter a No Contact Order at initial appearance in Domestic Assault and certain other cases. Since the case is handled on behalf of the State of Iowa, it is not automatic upon your request that the No Contact Order would be dropped. The County Attorney may oppose a request to lift (drop) or amend a No Contact Order. It is up to the Judge to make a determination whether the Defendant poses a threat to your safety or the safety of other household members.
If the situation is immediate, call 911. Crimes should be reported directly to the law enforcement agency where the crime occurred. Law enforcement agencies make reports, investigate crimes, and when necessary issue warrants and make arrests. The County Attorney is typically not involved until after an arrest is made. Once an arrest is made and the Defendant has appeared in court, you may contact our office to discuss your case further or visit the Victim/Witness Assistance section of our website.
If I am a victim or witness in a case, do I have to come to court?
If you receive a subpoena for your appearance and testimony, then you are under court order to appear. There may be some court dates that occur that you do not have to attend. You may always call your Victim/Witness Coordinator to see if you are supposed to be in court or not.
I have unpaid fines and want to get my driver license reinstated. How can I do that?
If your driver license has been suspended due to nonpayment of fines, you may be eligible to regain your driving privileges by entering into a payment plan with the County Attorney’s Office. Please visit the Payment Plan section of our website for more information.
How do I file for bankruptcy?
The County does not provide bankruptcy services. To get help, you will need to either find your own legal representation, or visit the Bankruptcy Court/Clerk. Here is their website for details.
I received a notice for jury duty, when do I have to report?
Use the eJuror System. This online tool is used to qualify for jury service, ask for excuse/disqualification, postponement, and proof of service.
Auditor
How do I add or remove someone from my deed?
To add or remove someone from your deed following a marriage, divorce, death, etc., we recommend contacting an attorney or abstract/title search company to have the proper documentation drawn up and recorded. The Auditor’s office can no longer prepare a quit claim deed ourselves.
How do I get an abstract for my property?
Contact an abstract/title search company to have one prepared.
How do I split or combine parcels of land?
A split or combination of lots or parcels of land must be approved by the necessary planning department. If you live in the county (outside of any city limit) you should start the process with the county planning department. If you live inside a city’s boundaries, contact your city’s planning department to sign off first.
Board of Supervisors
When does the Board of Supervisors meet, and what is the deadline to present items to be placed on the Board’s Agenda?
The Board of Supervisors generally meets every Tuesday at 10:00 am, except on scheduled and major holidays. The deadline to submit items to be placed on the agenda is the Thursday preceding the meeting at 12:00 pm, all items will be added to the agenda at the discretion of the Board Chairperson. All items to be discussed and any documents to be presented to the Board at the time of the meeting shall be either delivered in person, emailed to the Board’s Executive Assistant, or the request and documents can be mailed to the Board of Supervisors, 227 South 6th Street, Council Bluffs, Iowa 51501.
How long is a Board of Supervisors term?
The term of office for members of the Board of Supervisors is four years. The terms are staggered with elections being held biennially. Three members are elected during one election cycle, with the remaining two members being elected the next election cycle two years later.
Does the Board of Supervisors assist with indigent burials for Pottawattamie County?
Callers and all inquiries concerning indigent burials shall be directed to Community Services at (712) 328-5645.
How do I make a public records request?
The Board of Supervisors as a whole is the legal custodian of documents held in the office of the Board. The individual official responsible for implementing the requirements of Iowa Code Chapter 22 (Open Records) is the Chairperson of the Board. To avoid the possibility of miscommunication, a public records request to the Board should be done in writing when possible and can be made by mailing a request or delivering a written request during regular business hours to the Board of Supervisors Office:
Pottawattamie County Board of Supervisors
Pottawattamie County Courthouse
227 South 6th Street, 2nd floor
Council Bluffs, IA 51501
Buildings and Grounds
How do I see bid opportunities for Pottawattamie County?
Visit the Bid Notices Page for Buildings & Grounds for current bidding opportunities.
Emergency Management
Can I call the alert phone number back or reply back to the email?
Voice messages provide a dial-back number to replay an alert message. Depending on who sent the alert and the type, it may or may not allow for you to reply to it. It is important to listen to or read the full message for any important contact information that pertains to that message.
Can you guarantee that I will receive notifications if I register?
While Alert Iowa is an excellent system, we cannot guarantee that you will receive notification in all cases. Disasters and emergencies are chaotic and unpredictable, and notification is dependent on external providers such as your wireless carrier or email delivery service outside the alert originators control. Alert Iowa will use several means of communications to try to ensure that should any one communications method, technology, or delivery option be unavailable to reach residents, other methods will be used to improve the likelihood that citizens will see the message. You should sign up to receive multiple modes of contact, including voice, text, and email. Text messages are more likely to get through to you if lines are busy due to an emergency. Downloading Smart911 also provides another mode of communication and alerting.
How do I find out if Pottawattamie County is in a burn ban?
Information on the status of burn bans in Pottawattamie County and other Iowa counties can be found on the Iowa State Fire Marshall's website. For further details, contact the Pottawattamie County Emergency Management Agency by visiting their website.
How do I sign up for Alert Iowa?
How do I update or remove my notification preferences & contact information used by the system?
Follow the below steps to change your Alert Iowa preferences (for example, to reduce the number of messages of a certain type, or to change the contacts used for each kind of message):
- Log in using your Alert Iowa username and password (if you’ve forgotten these, follow the instructions on the page under “Forgot Username or Password?”).
- Once signed in, click the ‘Preferences’ tab at the top.
- Under ‘Notification Preferences’, you can make changes to both the phone numbers and email addresses on which you want to receive messages by clicking or unclicking the checkboxes.
- You can also choose what alerts you want to receive and the method you wish to receive them by (text, voice, email).
When an emergency occurs that meets the criteria for sending out an alert to the public, Emergency Management will gather the necessary information and push out an alert to the affected area. Alerts can be sent out county-wide or to a specific area.
This service is provided at no cost to the public; however, message and data rates may apply depending on your provider and phone services.
How often will I receive alerts?
The frequency for which you receive alerts depends on the addresses you provide and the types of alerts you select to receive as well as the frequency of actual emergencies. Emergency alerts will only be sent when there is an immediate threat to life and/or property. Community notifications will be sent when the criteria for sending an alert are met. This system is not intended to bombard you with information. Alerts will only be sent to you about the information you select to receive. To change your alert settings, login to your corresponding account to update your preferences as described above.
I already get alerts, what happens if I don't sign up again?
This is a complete vendor and platform switch for the alert system. If you do not re-enroll into Alert Iowa by June 30, 2021 you will no longer receive any community-based or severe weather notifications and alerts.
I don't own a computer - who can help me sign up?
You can visit your local library to sign up online for Alert Iowa. Additionally, Emergency Management will periodically announce and conduct registration events where on-site staff can assist you in registering for the system.
What happens if I don't answer and alert call?
If a call completes and is sent to your answering machine or voice mail system, a message is left. If a phone call is not answered or busy, the system redials your number several times.
A communication tool used to communicate information on inclement weather, emergencies, and matters of public safety to you in a timely manner. You can sign up for Alert Iowa through the Pottawattamie County Emergency Management website. Features include:
- Weather alerts
- County-wide or Community specific alerts
- The ability to select messages in multiple languages Access and functional needs registry
- The ability to choose how you receive alerts (App, voice, text, email)
What precautions are taken to protect personal contact information stored in the system?
Personal information provided to Alert Iowa is private and only used to notify you for official communications and to support county and local emergency services.
Your information is not used for marketing purposes and will not be sold to telemarketers or data-mining organizations. A variety of “opt-in” mechanisms are available to ensure you are getting just the messages you want to receive, delivered via the devices and communications modes that you choose.
Alert Iowa utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information is kept secure. Privacy policies are also outlined in the Terms and Conditions you review when you sign up to receive Alert Iowa notifications.
What types of alerts will I receive?
Emergency alerts are sent 24/7 when there is an immediate threat to life and/or property. These would include alerts such as, but not limited to:
- Tornado Warnings
- Civil Danger/Law Enforcement Emergency
- Flash Flood Warning
- Evacuation or Shelter in Place Emergency
In addition to emergency alerts, you can also choose to receive customizable alerts and community notifications that are only delivered (generally) between the hours of 6am & 10pm. These include notifications about:
- General severe weather watches & warnings
- Community Alerts
- Special Event Information
- Water system/boil order notices
- Disaster assistance information
When will I start receiving alerts?
Once you have signed up and confirmed your contact information within the system, you will begin receiving alerts.
Why should I sign up for Alert Iowa?
When emergencies happen, be the first to know. Emergency Management will use Alert Iowa to send official, real-time alerts to the public with information about potentially life-saving actions they may need to take to keep themselves and their families safe. By signing up for Alert Iowa you are taking a large step toward improving your personal safety and the resilience of our county and communities.
Will my information be disclosed or shared?
NO, your information is private and will not be used or distributed in any manner. The information that you provide is exempt from public disclosure and will be used for emergency preparedness and response purposes only.
GIS
Do I need flood insurance?
While the County GIS Website Map shows FEMA map layers, whether or not flood insurance is required is not a question that GIS staff can answer. See FEMA for more details – link.
How do I do (fill in blank) on the GIS website?
Please see our GIS Website Help for instructions for website functionality. If you still have questions, please call (712-328-4885) during office hours or send us an email (gis@pottcounty-ia.gov).
How do I find my subdivision plat?
- You can find your plat using the Recorder’s Search (AVA).
- You can find your plat using a parcel search or map search on the GIS Website.
How does the survey/subdivision process work?
For details on County’s survey review process which applies to plats of survey and subdivision plats, please review this document. For city and county subdivision ordinances, please review information here: Council Bluffs, Pottawattamie County, or call City Clerks for other towns.
Is my neighbors (barn, garage, fence, tree, etc) on my property?
You can get a generic look by using the GIS Website, but a survey is necessary to identify property lines and encroachments.
I’m doing a survey, what should I use for a parcel letter?
If you have already received approval to split or combine parcels from County or City offices, then you need to contact the GIS office. A parcel designation will be issued for your parcel(s).
I’m researching, do you have any historic documents for this area?
The GIS Website has historical documents and images. These are findable by location. You can use the GIS Website Help to learn how to toggle historic layers and imagery on or off.
Medical Examiner
What is the purpose of the Pottawattamie County Medical Examiner Office?
The Pottawattamie County Medical Examiner’s Office serves the living by investigating sudden and unexpected deaths and, in particular, those that occur under violent or suspicious circumstances. The duties, responsibilities, and qualifications for the County Medical Examiner’s Office is set out in Iowa Code 331.801 et seq.; this includes investigating all reportable deaths occurring within the county to subsequently determine the cause and manner of death in such cases and to provide formal death certification.
The Pottawattamie County Medical Examiner’s Office receives reports of death from numerous law enforcement agencies, fire departments, hospitals, hospice agencies, long term care facilities, and funeral homes. All cases are reviewed and appropriate reports are filed based on circumstances.
What is a coroner versus a medical examiner?
A coroner is an elected official and is not required to be a licensed physician. They determine cause of death, but not manner. Manner is determined by law enforcement officials in a coroner system. A County Medical Examiner in Iowa must be a licensed physician and appointed by the Board of Supervisors in the county they work in, and must be approved by the Iowa State Medical Examiner. Medical Examiners determine cause and manner of death of individuals in which an investigation is conducted.
What is a medical examiner investigator?
A medical examiner investigator (MEI) is a trained medicolegal death investigator who assists the Medical Examiner (ME) in the course of investigations.
Why are natural deaths investigated?
The ME may investigate deaths that include, but are not limited to unexpected deaths, uncertain causes, unattended deaths, uncertain manner, or due to a virulent or contagious disease.
An autopsy is a systematic examination of the organs of a body to determine the cause and manner of death and to assess any pathologic changes that may be present. A complete forensic autopsy begins with a thorough review of the decedent’s medical history, when available. The body is examined externally and internally in order to identify and document the presence or absence of disease or injury. Specimens of vital organs and body fluids are tested for drugs and alcohol. In cases of death resulting from violence, evidence may be collected and later examined by the state crime laboratory.
The ME may determine that an autopsy is warranted to obtain further forensic information to determine the cause and manner of death. It may also be required by law due to circumstances surrounding the death. Autopsies are necessary at times when the cause of death may be obvious (i.e. gunshot wound), as the results may provide the necessary information in regards to determining the manner of death, insurance requirements, or legal proceedings.
Who determines if an autopsy will be conducted?
County medical examiners, county attorneys, and the state medical examiner have the statutory authority and obligation to request that a forensic autopsy be conducted in cases where death is suspected to have arisen from violent, suspicious, or unexpected circumstances, per Iowa Code 331.802 (4).
The Pottawattamie County Medical Examiner Office will assume responsibility for the cost of an autopsy authorized by the ME, county attorney, or state medical examiner. Should the family choose to have an autopsy conducted privately if the ME does not deem one warranted, the family would be responsible for the cost.
Where are autopsies conducted?
The Iowa Office of the State Medical Examiner in Ankeny conducts all autopsies for Pottawattamie County.
How are copies of the autopsy report obtained?
Legally recognized next of kin are able to request a copy of the autopsy report from the Iowa Office of the State Medical Examiner.
How are death certificates obtained?
Please contact 911. Law enforcement will request an MEI in the event a death has been pronounced.
Per Iowa Code 702.8, physicians, physician assistants, registered nurses and licensed practical nurses, and emergency medical service (EMS)(under the guidance of the EMS medical director) providers are the only individuals who can pronounce death.
Planning and Development
Are there height restrictions on outbuildings?
Yes. Height limits vary depending on the zoning district. Please call the Planning and Development Department to review your project details at 712-328-5782.
Can I use concrete as fill material on my property?
Possibly. Some zoning districts allow it, while others do not. Please call the Planning and Development Department at 712-328-5792 to discuss your specific situation.
Do I need a permit for a pool?
Yes. Permits are required for pool installations. Apply for a pool permit here.
Do I need a permit to build or place a shed on my property?
Yes, if the shed is 200 square feet or larger, a permit is required. All sheds, regardless of size, must meet setback requirements.
Apply for a shed permit here.
For help with setbacks, call the Planning and Development Department at 712-328-5792.
Do I need a permit to clear trees on my property?
Possibly. A permit may be required depending on the location, especially in floodplain areas. Please contact the Planning and Development Department before beginning any tree removal work.
Phone: 712-328-5792
Do I need a permit to move dirt on my property?
Yes, a grading permit is required when more than 50 cubic yards of soil are moved. Apply for a grading permit here.
Does a deck require a permit?
Yes. Construction or reconstruction of a deck requires a permit. Apply for a permit here.
Does reroofing (roof replacement) require a permit?
Yes. Apply for a reroofing permit here.
How do I apply for a building permit?
You can apply for building permits online here.
How do I find out the setbacks for my property?
Contact Planning and Development at 712-328-5792. Setbacks vary by zoning district and property location.
How do I know what zoning district my property is in?
You can search by address using our online tool. Access the Zoning Classification Search tool here.
How long does it take to get a permit?
Most permits are processed within 5 business days. More complex projects may take longer, and staff can assist with estimating timelines.
What does the A-4 Loess Hills Zoning District mean?
The A-4 Distrct is intended to preserve the unique natural characteristics of the Loess Hills area, including its rare soils and topography. Development is allowed but must be appropriate to the landscape. The area has historically been used for grasslands, farming, and rural residences.
What is a Conditional Use Permit (CUP)?
A CUP allows specific uses not typically permitted in a zoning district, provided certain conditions are met to minimize impacts on surrounding properties. These are reviewed by the Zoning Board of Adjustment. For more information, call the Planning and Development Department at 712-328-5792.
What types of work require a building permit?
Generally, permits are required for:
- New construction
- Additions or expansions
- Alterations, repairs, or remodeling
- Moving or demolishing structures
- Electrical, mechanical, and plumbing work
Examples include decks, sheds (espeically with utilities), and major interior renovations.
Who should obtain a building permit?
Homeowners may obtain permits for their own residence.
Contractors typically obtain permits for larger or professional projects.
Licensed contractors must obtain separate permits for electrical, mechanical, and plumbing work.
Public Health
Animal Control
How many dogs am I allowed to own?
The county only allows four dogs be kept as pets however each incorporated town has their own regulations to be followed, please check with your town hall.
Does Pottawattamie County have a leash law?
Yes, all dogs must be leashed whenever off the property of the owner.
Do my pets need a rabies vaccine?
Dogs must have a current rabies vaccination to be registered. Cats and ferrets are also encouraged to be vaccinated against rabies.
Do I need to license my pet?
All dogs in rural Pottawattamie County 6+ months should be licensed. However, each incorporated town has their own regulations. If you live in town limits, please check with your town hall.
What if my pet goes missing?
Report missing pet to Animal Control, nearby humane societies, and vet offices:
- Pottawattamie County Animal Control: (712) 366-1143
- Council Bluffs Animal Control: (712) 328-4656
- Carter Lake Animal Control: (402) 658-1722
- Midlands Humane Society: (712) 396-2270
Environmental Health
I need an inspection for a public pool, spa, or tattoo parlor, who do I contact?
Pottawattamie County Environmental Health at (712) 328-5792.
I need to report a property nuisance, who do I contact?
- If the property is located outside of the city limits of Council Bluffs, please contact our Environmental Health team at (712) 328-5792.
- If the property is located inside the city limits of Council Bluffs, please contact the Council Bluffs Planning Department at (712) 890-5350.
Who can I contact regarding inspections for septic, wells, radon test kits, well water test?
Pottawattamie County Environmental Health at (712) 328-5792
I need a food inspection or have a food establishment complaint, who do I contact?
Contact the Department of Inspections, Appeals, & Licensing at (515) 281-6538 or fill out a complaint form on the Iowa Department of Inspections, Appeals, and Licensing website.
General Assistance
What is your email address?
We invite you to the contact section of our website and fill out a contact form so we can get you in touch with a person that can answer your question. Or, if you know the individual you want to get in contact with you can email them through the About section on our website.
I was born in Pottawattamie County and I need my birth certificate?
Please contact the Pottawattamie County Recorder's Office at (712) 328-5612.
Public Health
How do I get my immunization records in Iowa?
Individuals may obtain immunization records through the following options:
- Contact your health care provider.
- Complete and submit an immunization record request form to the Iowa Department of Public Health Immunization Program. Contact your health care provider. Immunization Program. Individuals, parents, and guardians may request immunization or health screening data by completing the IRIS Record Request Form, which is found under the Forms tab of IRIS.
- Pottawattamie County Public Health, call the office and we will get you a signed copy from IRIS.
- Please make sure you make copies of your immunization records for schools, colleges, work, and/or daycares. School nurses can access the IRIS system if the records are entered.
Where can I get vaccines for myself or my children?
- We recommend scheduling an appointment with your primary care provider. Some pharmacies offer vaccines also.
- Pottawattamie County Public Health provides Vaccines for Children for children who are uninsured, under-insured, using Medicaid, or meet certain requirements. You can contact our office to schedule an appointment at (712) 242-1155.
I think I may have food poisoning, who do I call?
If you or a group of family or friends recently experienced an illness that you believe may be the result of consuming compromised food in Iowa call the IowaSic hotline to report possible food poisoning. Call 1-844-Iowa-Sic (1-844-469-2742).
I need a car seat installation or check, who do I contact?
Please call our main office at (712) 242-1155 to schedule your free car/booster seat installation or check.
I need WIC (Women, Infant, Children) information?
Visit our WIC page or contact Pottawattamie County WIC at (712) 328-5886 or 300 W Broadway Ste 9 Council Bluffs, IA 51503.
I think I might be pregnant, where can I get a free pregnancy test?
Please contact our Pottawattamie County Public Health Clinic at (712) 242-1155.
Where is the WIC (Women Infants and Children) office located?
The WIC office is located at: 300 West Broadway, Council Bluffs, IA 51503 and can be reached at 712-328-5886.
For more information about the services they provide, please visit their website.
Recorder
Passports
Can I mail in my application or apply online for a passport?
You cannot mail in Form DS-11. Additionally, the Department of State does not have the option to submit your passport application.
Do I have to make an appointment to apply for a passport?
Will I receive my new passport and my documents back in one envelope?
You may receive your newly issued passport and your citizenship documents in two separate mailings. Please contact the National Passport Information Center if you do not receive a second mailing within 10 business days of receiving the first.
Can I get my passport picture taken?
Passport photos are available for $15.00 a person.
If you have an appointment time is built in to take a photo if needed.
Just need a photo? You can stop by anytime from 8am - 3:30pm to have a picture taken. Pictures will be taken on a first-come, first serve basis..
For an individual wanting a passport for the first time, can I mail in my application or apply online for a passport?
You cannot mail in Form DS-11. Additionally, the Department of State does not have the option to submit your passport application. You have to go to a Passport Acceptance Facility. They also have to give you the oath.
How long does it take to receive my passport?
6-9 weeks, depending on the U.S. Department of State and their volume.
Can a copy of my birth certificate work?
No, we will need the State Certified Birth Certificate with the Seal.
Do I need to bring in my own picture?
No, we can provide a passport photo at our office.
Monday to Friday from 8 am to 3:30 pm.
Do I have to bring in my children or can I just bring their picture?
You will need to have all parties present at the time of application as they have to take the oath, and we have to verify who they are.
Real Estate
How much are the recording fees?
How much for Transfer Tax?
How do I change the title of my property?
A new deed must be prepared by a Real Estate Attorney or an Iowa Title Company. We only record documents, we do not provide these forms.
What are the other forms that may be needed to be with a transferring document?
Declaration of Value and a Groundwater Hazard Statement may be needed. You can find these forms on our website.
Is there a survey filed on my property?
Please contact our office, and we will be happy to look it up for you.
How do I electronically file my new recordings documents?
How do I get a copy of my deed to my property?
Please use our website. You can search for your name. If you need assistance, please contact our office at (712) 328-5612.
Can I mail in a new recording for recording?
Yes, you can mail in a new recording with a recording payment.
Other Questions
Does the Recorder's Office assist with divorces/annulments?
For divorces and annulments, please contact the Clerk of Court located on the fourth floor of the Pottawattamie County Courthouse at 227 S 6th St. Council Bluffs, IA 51501. You can call them at (712) 328-5604.
Does the Recorder's Office assist with adoptions?
For information about adoption, please contact the Iowa Department of Public Health at (515) 281-6263 or (515) 281-4944.
How can I legally change my name if not related to a marriage or a Paternity Affidavit Form?
Please contact the Clerk of District Court located on the fourth floor of the Pottawattamie County Courthouse at 227 S 6th St. Council Bluffs, IA 51501. You can call them at (712) 328-5604.
How can I make changes to my child's birth certificate, such as adding their father or changing their last name?
A Paternity Affidavit Form can be obtained in the Pottawattamie County Recorder’s Office. Both biological parents must agree in order to use this form.
How do I get a divorce or annulment?
Divorces and annulments are handled through the Clerk of Court. They can be reached at 712-328-5604.
Forms and more information is available at www.iowacourts.gov.
Safety/Risk Management
Workers' Compensation
Company Nurse is the method utilized by Pottawattamie County to report and/or document a workers' compensation claim. Company Nurse provides access to 24-hour claims reporting and medical recommendations from a registered nurse. To report a claim through Company Nurse, call 1-888-770-0928 and use the group code IMWCA or IA428.
Learn more about reporting a workplace injury through Company Nurse.
What should I do if I’m injured at work?
You should immediately notify your supervisor and together (if possible) contact Company Nurse to document and report the injury. Company Nurse can be reached a 1-888-770-0928. Use the group code IMWCA or IA428.
Learn more about reporting a workplace injury.
What about obvious emergency situations for severe injuries?
Call 911 or transport directly to the ER immediately. Call Company Nurse with any information once the situation has stabilized.
Learn more about reporting a workplace injury.
Who do I contact if I have questions about workers' compensation or its benefits?
Secondary Roads
Do you salt and sand gravel roads?
No, salt and sand are only applied to hard surfaced roads due to the damage it can cause to rock roads. Gravel roads that become slick are maintained with a motor grader to provide better traction.
Does the County repair damaged mailboxes caused by snow removal?
Your mailbox and post should be able to withstand potential discharge from snowplows. Please take time, in the Fall of the year to evaluate your mailbox’s integrity. Mailboxes must meet the standards of the United States Postal Service. Inferior posts and mounts will not be repaired. Maliciously damaged mailboxes will be repaired by county personnel in a timely manner.
How can I find out if a snow emergency has been declared?
Please call the Secondary Roads Department at 712-328-5608.
Do not call 911, the Pottawattamie County Sheriff’s Department, or the City Police Department to find out if a snow emergency has been declared. Those phone lines need to remain open for emergency calls.
Use the resources listed below:
Visit https://www.pottcounty-ia.gov/
Tune in to local/regional news media
Subscribe to email and text alerts for road notifications at https://www.iceasb.org/road-notifications/subscribe/
How can I get notifications or Information on road closures and construction projects?
Significantly large projects that utilize State and Federal funding are shown on the Secondary Roads page with updated status. Projects on State Highways are managed by the State on their website. You may register to receive Notifications of detours in Pottawattamie County, or other Counties in Iowa by registering here.
Statewide information can be found at https://www.511ia.org/
How do I add a new or widen an existing driveway or field entrance?
Fill out the Entrance Permit application, found here. Applications can be e-mailed to PottCountyRoads@pottcounty-ia.gov, faxed to (712) 328-4751, or dropped off at the main office. Permits will not be processed until the $100 payment is received, and work cannot be started until a field inspection has been completed.
How do I apply for dust control?
A permit is required from residents applying any type of chemical suppressant to the road surface. Residents are instructed to contact one of the approved vendors to perform this service. Questions regarding dust control and material used should be directed to the vendor. Pottawattamie County will not guarantee the effectiveness of the dust control product, and any complaints regarding the quality of the product should be addressed to the vendor that has been selected.
Approved Vendors
ASM Inc.- Advanced Situation Mitigation
Phone: 402-881-2270
EnviroTech Services, LLC (formerly Jerico Services)
Phone: 515-961-6207
Jerico Services
Heffron Services
Phone: 515-321-5033
https://heffronservices.com/#
R&C Dust Control
Phone: 712-774-5445
How do you decide if crews will conduct snow removal outside of normal hours of operation?
The Road Foremen monitor multiple weather forecasting applications, and utilize the Iowa DOT weather information system when a weather event is predicted. The foremen will drive around their territory to check road conditions. If warranted, the foremen will call in crew members for an early start time.
How is street parking impacted during a snow emergency?
When a snow emergency is declared, all vehicles must be removed from the roadway. For further information please refer to the County's 'Winter Parking Restrictions Ordinance'.
No parking is ever allowed where a "No Parking" sign is displayed, even during a snow emergency.
The post office will not deliver my mail because of the snow in front of my mailbox. Will the County be out to remove this snow?
No. Property owners are responsible for maintaining access to mailboxes.
What are the hours of operation for snow removal?
Pottawattamie County’s normal operating hours are 7:00 a.m. to 3:30 p.m. Monday through Friday. These hours can be extended to early as 4:00 a.m. to 6:00 p.m. to include weekends during snow removal operations. If you have an emergency outside of these hours, please call 911.
What is the process to repair/reconstruct seal coat roads?
Pottawattamie County utilizes seal coat roads to provide dust free gravel roads. Majority of these roads have been paid for by the residents that reside on that road and have been maintained by the County ever since.
Since the roads are gravel they are less stable than traditional paving. Due to the work being paid for by the residents utilizing special assessment they were constructed with the lowest cost method deemed acceptable. The roads are seal coat with an 8” deep stabilized gravel base.
Given the long history of these roads and the 10-12 year service life; many people are unfamiliar with the work to repair them. The process begins by recycling the surface and base into a new base. This may take several passes with a reclaimer to depth of 8”; but the final pass may include adding more asphalt emulsion. The recycled material is then reshaped by motor graders and compacted. The color of the material is similar to dirt due to the color of the asphalt oil, it can be alarming but functions well if compacted before getting rained on.
After the base is repaired, shaped, and compacted the asphalt emulsion is allowed to remain open so any water may evaporate and help harden the base. Once dry (usually indicated by a “darkening” of the surface) asphalt emulsion is sprayed on the surface to seal out water. The asphalt emulsion is then covered with chips to protect it from damage and cars from getting asphalt on them. We may double seal the surface or single seal the surface depending on conditions. We leave the loose chips on the surface to protect traffic from the “tar” usually through the rest of the summer season. It looks like a gravel road, but the intent was originally suppress the dust and the dust should be nearly nonexistent at this point. Normally by the following spring the road is free of loose material and the road is color of the aggregate used. Some people don’t like the color of the gravel, but when it becomes the color of the asphalt then we’ve lost our wearing surface and seal and the road will fail.
We understand it can be a frustrating and messy project; please be patient with the crews and workers they want to do the best they can and it is a tough job.
If you are interested in upgrading your gravel road please review the policy on the Secondary Roads website.
When will a snow emergency be declared?
When weather and road conditions have the potential to be or are severe, the Secondary Roads Department will declare a snow emergency.
The time and date, for both the beginning and end of the snow emergency will be included in the initial declaration. The minimum duration will be 48 hours; however, the ending time and date can be amended if necessary due to weather conditions.
When will my road be plowed?
Roads are plowed based on traffic. Initial efforts focus on roads with higher traffic volumes. These roads are designated as priority routes and are typically destination-based, meaning they provide service between two high traffic destinations. Hard surface roads with lower traffic volumes are plowed next, followed by sub-division roads. Gravel roads may be plowed between the hours of 6:00a.m. and 6:00p.m. We first attempt to open gravel roads to one lane of traffic and then remove the rest of the snow over the following days.
Why does it take so long to clear gravel roads?
Restoring access on gravel roads is a slow process because Motor Graders are not built for speed, and a typical route covers seventy to eighty miles. After a severe storm it’s not possible to cover the entire area until the second or third day. Home owners are encouraged to plan accordingly for the winter season.
Why does the County mow and/or trim trees in front of my house?
The County mows in order to maintain sight distance, vegetation, shaded roadways, undergrowth, removal of snow traps and clear zones. The County will not mow on any personal property; only the right-of-way.
Why is my seal coat road bleeding?
Seal Coat roads may “bleed or flush” asphalt during periods of high traffic or high temperatures. The asphalt (tar) that seals the surface and holds the aggregate in place expands within the existing voids and reaches the surface where it can be picked up by vehicle tires. This phenomenon rapidly occurs and is unpredictable. Generally, with it being a thermal expansion the asphalt should not expand beyond its previous temperate experience, but that is where traffic plays a role in compressing the unstable surface and pumping the asphalt to the surface.
The solution is “bridging” the flushed asphalt with aggregate. The larger aggregate provides the fastest long-term solution while the limestone provides for absorption and thickening of the exposed asphalt binder.
The Roads Department is reactive to the situation as it develops, but cannot predict the occurrence. We will continue to monitor these situations until they appear resolved. Actions may include adding aggregate with sanders and sweeping the existing aggregate across the surface into the tacky areas.
If you encounter a bleeding road, avoid driving in the wheel tracks. Traffic tends to pump the asphalt to the surface as well as displace aggregate. The displaced aggregate is normally moved to areas on either side of the wheel tracks for you utilize.
The Asphalt on vehicles may be removed with automotive tar removers or WD 40.
Sheriff's Office
911 Communications
What will I be asked when I call 9-1-1?
Attempt to stay calm when you are talking to 9-1-1 dispatchers. Take a deep breath. Dispatchers will verify your address and phone number. Listen to and answer each question. Do not hang up after dialing 9-1-1 until the dispatchers tell you to do so (even if you did not mean to dial 9-1-1).
When you report an emergency, the dispatcher will ask you at least five basic questions:
- Where is this happening?
- What is happening?
- When did this happen?
- Who is involved?
- How can we help you?
What information do I need to give a good description when calling 9-1-1?
In many 9-1-1 emergencies, dispatchers will ask you to describe the people and/or vehicles involved in the emergency.
When describing individuals, start at the top of the head and work your way down the individual's body.
Questions dispatchers will ask are:
- What is the presumed race and sex of the subject?
- What was the presumed height and weight of the subject?
- What is the presumed hair color?
- What was the subject(s) wearing, (Start from top of head and go down the body)?
- Did the subject(s) have a mustache, beard, accent, limp, glasses, or anything unusual that might make the subject(s) stand out? Were weapons seen?
When describing a vehicle the dispatcher will ask for the following information:
- Color of the vehicle
- Year of the vehicle
- Make of the vehicle
- Body style (2 door/4 door, etc.)
- Additional description (dents, lights out, direction of travel, etc.)
- License plate on the vehicle
Can I Call 9-1-1 if I use a T.D.D.?
Yes, your 911 Center is equipped with T.D.D./T.T.Y. equipment. Communications professionals receive extensive training in handling emergency situations utilizing this special equipment.
Can someone call 9-1-1 who does not speak English?
Yes, your 911 Center subscribes to a telephone translation service providing access to interpreters who speak more than 140 languages and are available 24 hours a day, 7 days a week for emergency communication services with non-English speaking callers.
Jail
Where can I find a list of current inmates?
How do I send mail to an inmate?
Please address mail as follows:
[Inmate Name>
Pottawattamie County Jail
1400 Big Lake Rd.
Council Bluffs, IA 51501
How do I visit/contact an inmate?
Family and friends may visit by setting up an account for visitation, email, and text through the Inmate Canteen website.
Incoming calls or messages are not accepted for inmates.
To leave money for an inmate, you can deposit cash in the lobby kiosk for no charge. Deposits made with credit/debit cards at the lobby kiosk or online through the Inmate Canteen website will have fees applied.
What are visitation hours and rules?
Lobby Visitation Times:
Monday-Friday | 8:00 am - 11:40 am
Monday-Thursday | 3:00 pm - 4:30 pm
Visitation Dress Code
Visit the Pottawattamie County Sheriff's website for dress code information.
Visitation With Minors
- The child’s birth certificate must be presented by a parent or legal guardian every time the child visits
- No more than two approved visitors can visit at the same time
- Children are not to be left unattended
- To visit with more than one child, another adult must be present to supervise the child not currently visiting
How do I make arrangements to pay for room and board?
Please contact (712) 890-2211.
Other Questions
How is a Sheriff's (foreclosure) sale conducted?
Sales are held as a public auction. Bidders must pre-register, and all registration must be done by 10:00 am. The judgment holder will provide the Sheriff's office a starting bid, which will be announced at the time of the sale. Interested parties will then bid against each other. The winning bidder will then have two hours from the close of the sale to bring in a cashier’s check for the amount of his/her highest bid.
For more information check out our Foreclosure Page.
Is there anything special that I should be aware of before I bid at a Sheriff's (foreclosure) sale?
All properties are sold as-is, and are buyer beware. It is the responsibility of the bidder to do any and all necessary research before bidding on a property. The Sheriff's office is not responsible for a bidder’s lack of knowledge in any area, and will not refund the purchase price once payment is made.
Bids made at a Sheriff’s sale are considered a legal obligation to pay. If payment is not made, the bidder may face legal action (Iowa Code 626.85), and may be prohibited from bidding at future sales (Iowa Code 626.80).
For more information check out our Foreclosure Page.
What if I have other questions related to Sheriff's (foreclosure) sales?
There is more information regarding Sheriff's sales on the Pottawattamie County Sheriff's Office website. That information is a general overview, and is not intended to provide answers to every possible question, or to be a substitute for legal advice, which the Sheriff's office cannot provide. Any legal questions should be referred to an attorney of your choosing.
For more information check out our Foreclosure Page.
When and where are Sheriff's (foreclosure) Sales conducted?
All sales are conducted at the Pottawattamie County Sheriff's Office, located at 1400 Big Lake Road, in Council Bluffs. Sales start at 10:00 am on the date of sale. The Sheriff’s Office only conducts sales on Fridays, barring unforeseen circumstances.
For more information check out our Foreclosure Page.
Where do I find a list of properties going up for sale?
All Notices of Sheriff’s Levy and Sale are published in the Daily Nonpareil. Properties on the east half of the county are also published in the Avoca Journal Herald. Publications will be on the Fridays that are four and five weeks before the originally scheduled sale date.
Notices of Sheriff’s Levy and Sale are posted in four locations in Council Bluffs: Pottawattamie County Courthouse (227 S. 6th St.), Council Bluffs City Hall (209 Pearl St.), Council Bluffs Public Library (400 Willow Ave.), and Pottawattamie County Sheriff’s Office (1400 Big Lake Road).
Sales may be postponed or cancelled at any time. Postponements and cancellations will be announced on the scheduled day of sale. The most up to date information on the status of properties can be found here. Click on the details link to check on the status.
For more information check out our Foreclosure Page.
Treasurer
Real Estate
Can I make payments on my taxes?
If a property has not went to tax sale, parcel payments can be made at any time.
How do I apply for Iowa property tax credit?
Forms must be completed and submitted to our office by June 1st. Please contact our office for information in regards to getting a form or further information.
How do I pay my tax sale?
Tax sales can only be paid by submitting guaranteed funds.
How do I register to for the tax sale?
Information will be located on web page in May.
What happens when property taxes have a bankruptcy applied to them?
The property cannot go to tax sale.
What is the penalty for delinquent taxes?
1.5 % a month until after tax sale then it raises to 2% a month.
When do tax statements go out in the mail and when are they due?
Tax statements are mailed out to the homeowners at the end of August. The first half of taxes are due on September 30th and the second half is due on March 31.
Example: 2019 Tax year
The first half of taxes are due September 30, 2020, and the Second half of taxes would be due March 31, 2021.
Tax sale is always the 3rd Monday in June.
Other Questions
How do I register a newly purchased vehicle?
What do I need to bring if I moved from out of state?
How long do I have to register a new purchase?
30 days from date of sale
How long do I have to renew my tags?
The month before they are due, the month of and the month after.
Example: Jan renewal - Dec, Jan, Feb
How do I register a homemade trailer?
If less than 2,000 lbs, you will need your driver’s license or state-issued ID. If over 2,000 lbs, you will need to contact the Department of Transportation (DOT) at (515) 237-3050.
What do I need to bring if I changed my address?
Call office with their address or come in with old registration and change of address.
What is the difference between Treasurer's Office and Iowa DOT Driver's Services?
The primary difference is the Treasurer's Office helps you with vehicle licensing, whereas Iowa DOT helps you with your operator's license. Click here to see the list of services the DOT provides.
Our Council Bluffs Driver's Services Office can be conacted at this number: 712-323-1219.
How do I get Persons with Disabilities plates or parking permit?
Letter from a doctor stating permanent or temporary
How do I apply for a replacement title?
All owners would need to sign an application. It is a $35 charge and a six-day wait.
What do I do when an owner on a title is deceased?
There are many circumstances regarding the death of an owner listed on the title. Please contact our office at (712) 328-5631 for any questions about this. Please have the title with you in case we have questions.
How do I order specialty plates?
I sold or junked my vehicle, what do I do with my plates and how do I get a refund?
If you sold your vehicle and do not plan to replace it, turn your plates in within six months of the date of sale and we will apply for a refund if any credit of $10 or more.
If you sold your vehicle and plan to replace it within the next six months, you may use those plates on the next vehicles if any credit left of $10 or more that will be applied to the registration on your new vehicle.
If you have turned in your leased vehicle, you will need to fill out a claim for a refund and a Lease Termination along with your plates. You can then apply for a refund as long as there is $10 or more of credit left.
If you have moved out of state, you will need to complete a Claim for Refund form and also send in a copy of your current out of state registration. You can apply for a refund as long as there is $10 or more of credit left.
Claim for Refund Form
Lease Termination Form
Veterans Service Office
How do I receive assistance from the Pottawattamie County Veterans Service Office?
Please call us at (712) 328-5797 to make an appointment.
How do I receive a copy of my DD-214/discharge paperwork, service records, and/or medals?
Service records can be obtained by completing and submitting a request form. Our office can assist with this process. Please call us at (712) 328-5797 to schedule an appointment.
What is the process to have "Veteran" on my driver’s license?
Please bring a copy of your DD-214 to our office and we will assist.
What makes a veteran eligible for the VA Hospital?
Veterans are eligible by meeting income guidelines or Active Duty Service or a service-connected rating of 10% or higher.
How do I know if I’m eligible for Veteran status?
Veteran status is defined by both the federal government and the state of Iowa. The definition used depends on the type of benefits being sought. Veteran status is defined by the federal government in United States Code 38, Part I. Visit 38 USC PART I: GENERAL PROVISIONS (house.gov) to read the definitions in full.
Veteran status is defined by the state of Iowa in Iowa Code Chapter 35.1. Visit www.legis.iowa.gov/docs/icochapter/35.pdf to read the definitions in full.
For further information, please bring a copy of your DD214 to our office and a VSO will answer any questions you may have.
How do I apply for Veteran License Plates?
If you are an honorably discharged veteran, bring a copy of your dd214 to our office and we can assist you with the form. There is no charge for the first set of numbered plates. Second or subsequent plates will be $25 per set. Personalized plates are $25 for the first set and subsequent sets are $50. For more information, visit the Iowa DOT website.
How do I apply for a Military Property Tax Exemption?
- Your DD-214 must be recorded at the Pottawattamie County Recorder’s Office
- You can apply at the Pottawattamie County Assessor’s Office or the Pottawattamie County Veterans Service Office
What are the eligibility requirements for Guard and Reserves for Veteran Benefits?
Please contact our office at (712) 328-5797 for review of your discharge paperwork.
How do I qualify for Aid and Attendance?
- You must have served during a wartime period of service
- Contact our office at (712) 328-5797 for recognized federal wartime dates
What is the difference between Pension and Compensation?
Pension is an income-based program with federal wartime service requirements. Compensation is based on a service-connected injury or illness sustained or aggravated while on active duty.
What is the difference between survivors’ pension and widows DIC?
Survivors Pension is for the widows of wartime veterans that would qualify for pension. Widows DIC is for widows of veterans who die of a service connectable disability.
How do I upgrade my discharge status?
Please bring a copy of your DD-214 to our office and we will assist you.